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Everything you need to know about maintenance, insurance and breakdown cover for your company bike.
What do I do if my bike needs servicing?
If your bike needs servicing, you can contact one of the Lease a Bike specialist dealers. Simply make an appointment by phone or e-mail.
Important: Always state that it is a Lease a Bike bicycle and have your contract ID to hand. You can find your contract ID in the Lease a Bike portal under ‘Contracts’.
Who carries out the maintenance work?
You can visit one of our 6,700 affiliated specialist bike shops for maintenance, repairs and tyre changes.
Would you like to know which specialist dealer is near you? Visit our dealer search. You can visit any Lease a Bike dealer, so it doesn't have to be the same shop where you bought your bike.
Are any maintenance costs covered?
Depending on the all-round protection package you choose, maintenance costs and annual inspections* are covered. Once you have found your dream bike, you decide on an all-round protection package depending on your usage behaviour. Your company can limit the choice of all-round protection packages.
You can find your chosen all-round protection package in the Lease a Bike portal under ‘Contracts’ > ‘Contract details’.
Have you exceeded your annual budget? Then pay the difference directly to the bike dealer.
Note: Your annual budget cannot be carried over to the following year.
*Note: The costs of the annual inspection are capped. The costs of the initial inspection are only billable up to a gross amount of €41.65 via the selected service package. The costs of subsequent annual inspections are only billable up to a gross amount of €83.30 via the selected service package. Any additional inspection costs are to be borne by the lessee or user.
What costs are covered by the maintenance package?
The maintenance packages cover repairs, annual maintenance and/or service work caused by wear and tear that affect the safety of use or the functionality of the leased bike.
In addition, your company bike is covered by annual inspections* and wear and tear repairs that are necessary for operational safety. The repair of damage is not covered by the maintenance package and is covered by damage protection. Read more about this under the heading ‘Damage and theft’.
*Note: The costs of the annual inspection are capped. The costs of the initial inspection are only billable up to a gross amount of €41.65 via the selected service package. The costs of subsequent annual inspections are only billable up to a gross amount of €83.30 via the selected service package. Any additional inspection costs are to be borne by the lessee or user.
As a user of a company bike, you should do your best to avoid loss or damage. Among other things, keep both original bike keys safe and do not leave the bike unattended. This is also important for making an insurance claim. Has your bicycle been damaged or stolen? Here you will find all the information you need on how to proceed.
Is my bike insured against theft?
Yes, all bikes are fully insured. In order for the insurance cover to take effect, your company bike must be locked, but not connected, with a standard brand lock, unless it is locked inside a room. The deductible is always € 0. If your bike is stolen, you will receive a new bike similar to the one you had under the existing leasing contract at a maximum of the same price.
My bike has been stolen, what should I do now?
If your leased bike is stolen, you must first report it to the police. This step is mandatory, as the respective file number is required for the theft report. It is important that you have both original keys in your possession and that you include the frame number when reporting the theft. You can find the frame number in the Lease a Bike portal.
After you have reported the theft, go to a Lease a Bike shop to fill in the theft form together. In the meantime, the bike shop will order a new bike of the same type and quality. Your existing contract continues.
Do I have the right to borrow a bike in the event of damage or theft?
In the event of an insured claim, we will provide the following services to maintain mobility from a distance of 10 kilometres from your permanent place of residence:
Is my bike insured against damage?
Yes, your leased bike is covered against all sudden and unforeseeable damage or destruction as part of our damage protection. This includes e.g.:
My bike is damaged. What do I do now?
Make an appointment with a Lease a Bike shop as soon as possible to fill out the damage form together. Once approved, the Lease a Bike shop will repair the damage as soon as possible.
Guarantee and warranty
As a user, you have a warranty for the first two years. During this period, please contact the specialist dealer where you purchased the bike if it is not fault-free.
What are the options at the end of the lease?
Option 1: In good time before the end of the leasing contract, we will check whether it is possible to make you an offer to purchase the company bike. If this is the case, you will receive such a purchase offer from us no later than three months before the end of your leasing contract. We will pay the tax due on the purchase of the company bike in accordance with EStG §37b para. 1. After payment of the purchase price and the outstanding leasing installments and the end of the leasing term, ownership of the bike is transferred to you.
Note: Please check your own contact details in the portal before contacting us.
Option 2: You can also simply return the bike. In this case, we will conveniently collect the bike from you or your company. You will receive further information about the process by e-mail. Bike Mobility Services GmbH will not incur any costs for you. Important: Your company bike must be complete and in good working order when you return it.
Can I lease a new bike at the end of the leasing period?
Absolutely! When your leasing contract expires, you can lease a new company bike and choose one from one of the 6,700 affiliated specialist bike shops. To do this, your contract must have already expired. Ask your company or our customer service whether your order code is still valid.
Find the nearest Lease a Bike shop near you.
Are you looking for a new dream bike or does your leased bike need to be repaired? With over 6,700 Lease a Bike dealers, the nearest bike shop is guaranteed to be close to you. So you can get back on your bike in no time. Click here to go directly to our dealer locator!
Understand deferred compensation in detail
Are you wondering how your leasing rate is calculated in detail? In our calculator you will find a detailed calculation overview. So you can see exactly how your monthly net costs are made up. Furthermore, you will find a downloadable document below the calculator in which the individual calculation steps are explained step by step.
More information on company wheel leasing in the podcast with Kira Marie Cremer
Would you like to find out more details about our employee leasing concept? Our colleague Rolf Liebig was a guest on Kira Marie Cremer's New Work Now podcast, where he was able to talk about company bike leasing with Lease a Bike. Listen to the podcast episode!
Find the most beautiful bike tours
You have leased a new e-bike and now you want to go on your first big bike tour, but you have no idea where to go? In our news article we show you the most beautiful cycling routes in Germany. Get inspired and plan your future trips. Did you already know? In our news section, we regularly publish interesting articles on the subject of company bike leasing and bikes. Feel free to take a look!
Mondays to Fridays (weekdays) between 8am and 6pm.
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